Power Up! Digital Volunteer

Voluntary Action Epping Forest run a digital skills and inclusion service in Epping Forest district (Power UP! Project). We are looking for team volunteers to help residents facing digital barriers and lacking skills, confidence or access to the online world. You do not need to be a digital expert yourself, just interested in developing your skills.

 What you'll be doing:

As a Digital Champion Volunteer, you'll have the rewarding opportunity to:

• Assist people, 1-2-1 at advertised digital support drop-in surgeries in Epping Forest
• Help deliver group digital skills workshops in the local community, with local groups and booked on sessions
• Learn about digital self-learning platforms (Learn My Way, Essex Digital Help-finder) in order to help others to improve their digital skills 

Why volunteer with us?

• Make a real difference – Your involvement will directly impact the lives of local residents, offering them much-needed task support and new learning.
• Be part of a team – You'll work alongside a fantastic group of volunteers and staff who are passionate about building a stronger community.
• Learn new skills – Whether it's improving your own digital capabilities, communication abilities, learning more about local support services, or gaining experience about others, this role offers plenty of opportunities for growth.
• Flexible support – You won’t be doing this alone! Our dedicated staff will be on hand to assist whenever needed, ensuring you feel confident and supported in your role.

If you're someone who values connection, enjoys meeting new people, and wants to give back to your community, this volunteer role is perfect for you. A small amount of your time can make a world of difference!

What skills do I need?

To succeed in this volunteer role, we’re looking for individuals who possess the following qualities and skills:

• Confident digital skills: You do not need to be an expert in IT or using different digital devices, but a basic level of digital skills and confidence will be helpful in coaching and supporting others.

• Friendly and Approachable: You’ll be the welcoming, helping everyone feel comfortable and supported. A positive attitude and a genuine desire to connect with others are essential.
• Good Communication Skills: You should feel confident engaging in conversations with a wide variety of people. Listening carefully to people with digital barriers and helping them at their pace is a big part of this role.
• Empathy and Understanding: Many of our guests may be older or vulnerable, and it’s important to be patient, compassionate, and sensitive to their needs.
• Reliability and Punctuality: We require Digital Champion Volunteers to attend advertised drop-in surgeries, workshops and support appointments at agreed times, to time-keeping and self-organisation / planning are important.
• Willingness to Learn: You don’t need prior experience, but a desire to learn new things and be open to guidance will help you thrive in this role. Full support and training will be provided.

Interests

• Civic Responsibility and Communities

Activities

• Computers, IT and Websites
• Supporting People and Befriending