DIAL
is a disability information and advice line handling issues relating to any
problem connected to disability. DIAL
covers South Essex and people with all forms of disability i.e. physical,
sensory, mental health and learning difficulties. A Volunteer Adviser can take on a variety of
tasks, however most will involve:
- Interviewing clients, either
through face-to-face interviews or by telephone or email which will
involve listening to the clients and letting the client explain their
problem.
- Seeking relevant and up-to-date
information in relation to a client’s issue, using our computer
Information System, the internet, printed information and other
appropriate reference sources.
- Providing information that will
assist the client to consider his/her options.
- Giving practical
help to clients by completing various forms, or by speaking or writing to
other agencies on behalf of the client.
- Writing
accurate and concise case records of client interviews
- Assisting
with the administration in the day-to-day running of the office for
example, filing, database entry, answering telephones, scanning documents
etc.
DIAL asks that volunteers are
- Willing to
understand the need for basic and ongoing training.
- Willing to
participate in bi-monthly training sessions.
- Able to listen to and communicate
with clients.
- Able to work
within DIAL’s principles by keeping confidentiality and giving impartial
advice
- Able to work within DIAL’s
Equalities and Diversities Policy.
- Willing to support and assist
colleagues in the day-to-day operations of DIAL.
Notify DIAL as soon as possible if you are unable to
attend due to illness or holiday
What skills do I need?
- The ability to communicate well both orally
and in writing
- The ability to listen and communicate with a
wide range of people
- Be able to work alone and as part of a team
- Have a caring, mature and supportive attitude
- Be able to use a computer
- Ability to drive or have access to a car would
be helpful but not a necessity
