Reception Support Volunteer

The Admin Support will support our Administrators and front line workers with a range of administrative functions to support them with their daily activities and workload. This opportunity will give you the opportunity to be involved with a variety of administrative duties including filing, writing notes and supporting the front line workers with the administrative preparations of their group delivery and updating of their client case notes. This is a fantastic opportunity to use your organisational and administrative skills while gaining an understanding of the roles and support function of our front line services.

Time Commitment
•We recommend that volunteers commit to volunteering to 1 to 2 days a week for a period of 6 months.

Service Delivery

•Support administrative staff and front line workers with data entry onto database system
•Provide assistance at reception/in admin office answering and taking messages and transferring phone calls
•To assist with filing and maintaining of administration records in an orderly user-friendly system.
•Support front line staff with administrative paperwork required for group sessions or group meetings.
•To assist with minutes taking
•To maintain confidentiality and data protection principles, raising any issues with the your line manager as appropriate.

What skills do I need?

Qualities

Below is a list of the qualities that we are looking from volunteers
Knowledge and Skills

• If in recovery, to be 6 months abstinence from all mood altering substances if in recovery.
• To have advanced IT skills.
• To have basic literacy skills.
• To have a clear understanding of confidentiality.
• To have the ability to reflect and receive feedback.
• To be reliable, flexible and committed.
• To be able to demonstrate good communication skills.
• To treat individuals with respect and dignity.
• To have the ability to follow instructions.

Interests

• Health and Social Care
• Homeless and Housing
• Mental Health
• Substance Misuse and Addiction

Activities

• Advice and Information
• Supporting People and Befriending