Volunteer Receptionist

Role summary 

 To be the first point of contact for patients, clients and visitors to St Helena, maintaining a professional approach while being warm and welcoming, responding to general enquiries as part of the reception team. 

 Provide telephonist and reception services to St Helena Hospice. 

 Welcome and direct clients arriving for counselling or therapy sessions and maintain a presentable and welcoming venue. 

 An enhanced DBS check is required for this role. 

Main duties of this role may include any of the following: 

 • Be the first point of contact for patients, clients and visitors to St Helena, maintaining a professional approach while being warm and welcoming and responding to general enquiries where possible. 

 • Ensure visitors sign in on arrival and follow current directions for sanitising hands and PPE where required. 

 • Inform sta

What skills do I need?

Experience & qualifications required 

 • Experience of working on reception is desirable but not essential as training will be given. 

 • Experience in a customer or patient facing role. 

 • Able to demonstrate good organisation and attention to detail. 

 • Reliable, organised, honest and punctual.

 • Excellent communication skills, verbal and written. 

 • To undertake any other tasks as requested/deemed appropriate with the nature of the role. 

 • Be able to remain calm in difficult situations. 

 • Sensitivity and understanding. 

Training & supervision 

 • All volunteers are required to complete mandatory online training relevant to the area of their voluntary role; this will include safeguarding. 

 • First day induction with line manager and arranged shadow sessions as required. 

 •

Interests

• Health and Social Care

Activities

• Administration and Office
• Advice and Information
• General Helping
• Supporting Charities