Volunteer Receptionist - Friday Afternoons

We are looking for a volunteer receptionist for our Joan Tompkins Centre to be the first point of contact for patients, clients and visitors to St Helena, maintaining a professional approach while being warm and welcoming, responding to general enquiries as part of the reception team.  We require cover on Friday afternoons between 1pm and 4pm.

Provide telephonist and reception services to St Helena Hospice.

Welcome and direct clients arriving for counselling or therapy sessions and maintain a presentable and welcoming venue.

An enhanced DBS check is required for this role.

What skills do I need?

  Main duties of this role may include any of the following: 

 • Be the first point of contact for patients, clients and visitors to St Helena, maintaining a professional approach while being warm and welcoming and responding to general enquiries where possible. 

 • Ensure visitors sign in on arrival and follow current directions for sanitising hands and PPE where required. 

 • Inform staff members promptly of clients arriving for counselling or therapy sessions offering and providing refreshments. 

 • Receive and transfer telephone calls through the main switchboard relaying messages via email, written message or hand delivery ensuring they are directed to the right person. 

• Direct couriers to the main reception for deliveries and collections. 

 • Ensure all information is kept secure and maintain confidentiality under data protection regulations at all times regarding all patients, clients, staff and other volunteers. 

 • Open and close up reception area at start or end of each shift. 

 • Maintain a clean and presentable reception area. 

 • Check counselling rooms before and after sessions to ensure they are presentable for use, tidying where necessary. 

 • Check the kitchen remains tidy and restock with tea, coffee, and milk as required. 

 • Take payments for purchase of goods, using card payment system or cash handling, documenting record of sales following relevant guidance. 

Experience & qualifications required 

 • Experience of working on reception desirable but not essential as training will be given. 

 • Experience in a customer or patient facing role. 

 • Able to demonstrate good organisation and attention to detail. 

 • Reliable, organised, honest and punctual. 

 • Excellent communication skills, verbal and written. 

 • To undertake any other tasks as requested/deemed appropriate with the nature of the role. 

 • Be able to remain calm in difficult situations. 

 • Sensitivity and understanding.  

Training & supervision 

 • All volunteers are required to complete mandatory online training relevant to the area of their voluntary role; this will include safeguarding. 

 • First day induction with line manager. 

 • Attend any reception meetings as required, to remain up to date with organisational changes. 

 • Supervision and regular updates with dedicated line manager. 

 • Enhanced DBS check. 

Interests

• Civic Responsibility and Communities
• Health and Social Care

Activities

• Administration and Office
• Advice and Information
• General Helping
• Supporting Charities