To provide one-to-one attention to customers in libraries who need support in accessing online
sources and using digital technology such as tablets, laptops and computers.
Tasks and responsibilities
- To inspire and support customers
(on an individual basis) to gain basic computer and online skills such as
word processing, printing and using the internet.
- To promote access to online
information, including library resources.
- To recommend and direct customers
to trusted/recognised online services and websites.
- To refer or signpost to other
providers and library staff where appropriate.
- To support customers in their next
steps in becoming confident computer and internet users.
- To be available to attend library
training sessions throughout the year, helping to keep your own skills up
to date and relevant.
- To remain impartial and maintain
confidentiality when communicating with customers.
- To ensure that reasonable care is
taken at all times for the health, safety and welfare of you as an
individual as well as customers.
- To support and
contribute to other library IT initiatives if the demand arises.
What skills do I need?
- Have the confidence and basic
knowledge to be able to show library customers how to use computers for
things such as word processing, internet searching and sending emails.
- To be responsive and attentive to
customer’s different requirements within any one session.
- To be able to communicate clearly,
keeping information simple and easy to understand.
- To have a positive, inspiring and
enthusiastic manner when engaging with customers and staff.
- Able to engage with people of all
ages and backgrounds.
